Note: The job is a remote job and is open to candidates in USA. City of Olathe is seeking a Customer Service Representative II to join their Downtown Library team. This role involves providing front-line customer support for city services, assisting patrons with inquiries, managing library accounts, and supporting programs and events.
Responsibilities
- Provides information to customers for various City services in like kind to how the request was submitted (in person, over the phone or online); supports customers in the pursuit of information on topics of varying nature across citywide services continually expanding personal knowledge of city services; makes decisions for how to resolve most customer service needs with limited direction
- Utilizes multiple computer software applications to initiate and process service requests and reporting queries; maintains elevated working knowledge of systems to support other customer service staff members
- Provides training and support to other employees
Skills
- At least two years of administrative or customer relations experience is required
- Effective interpersonal and communication skills are required
- Proficiency in Microsoft Office programs is required
- A high school diploma or equivalent is required
- Proficiency in both written and verbal English is required
- Experience in a specific specialized area of service such as library services or utility services may be preferred
- Course work in business, public administration, or other related field is preferred
- Additional proficiency in Spanish and American Sign Language preferred
Benefits
- KPERS benefits
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