Note: The job is a remote job and is open to candidates in USA. Industrial Air Technology Corp. is a provider of industrial fans, blowers, dampers, silencers, flexible connectors, and related accessories. The Customer Service Representative supports existing industrial B2B customers through product selection, quotation preparation, order processing, and relationship development while coordinating with sales, engineering, and operations teams.
Responsibilities
- Assist existing customers with product selection and technical coordination
- Prepare and manage quotations and order documentation
- Process customer orders accurately and efficiently
- Communicate clearly with customers in an industrial B2B setting
- Develop and maintain strong, long-term customer relationships
- Coordinate internally to ensure customer requirements are met
- Support ongoing account management and customer satisfaction
Skills
- High School degree
- Highly motivated and dependable
- Strong written and verbal communication skills
- Detail-oriented with strong organizational abilities
- Capable of self-study and independent research
- Team-oriented mindset
- Relationship-focused approach to customer service
- Proficiency with Microsoft Office tools
- Mechanical aptitude or interest in industrial products
- Previous sales or customer service experience in an industrial or manufacturing environment (preferred)
- Associates degree in Sales
- 1 year of experience in Industrial Sales
- 1 year of experience in B2B Sales
Benefits
- 100% employer-paid health insurance and HSA for employees
- Flexible paid time off and paid holidays
- 401(k) with employer matching
- Discretionary bonuses
- Reimbursement for all required business travel
- Hybrid and remote work opportunities available for the right applicant
Company Overview