Note: The job is a remote job and is open to candidates in USA. ADM is one of the world’s largest nutrition companies, and they are seeking a Customer Service Representative I to manage the customer order fulfillment process. This entry-level role involves serving as the main point of contact for customers, processing orders, and collaborating with various teams to ensure an industry-leading customer experience.
Responsibilities
- Serve as the main point of contact for assigned customers
- Answer customer inquiries via email and phone
- Resolve credit hold issues
- Process new and revised purchase orders in a timely manner
- Provide timely order acknowledgements and shipment status updates to customers
- Proactively identify and resolve order issues, track shipments, and expedite orders as needed
- Issue proper documentation for all shipments
- Collaborate with cross functional support teams to resolve product issues and customer complaints
Skills
- High School Diploma
- Positive attitude with a strong customer service orientation
- Establish and maintain positive relationships with customers
- Team-oriented with a willingness to collaborate in a fast-paced environment
- Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form
- Strong problem-solving and critical thinking abilities
- Strong verbal and written communication skills
- Time management skills and the ability to multi-task
- Moderate computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs
- Willingness to learn, help others, and flexibility to adapt to change
- Position requires sitting for prolonged periods of time and operating a keyboard
- College degree is preferred but not required
Company Overview