Note: The job is a remote job and is open to candidates in USA. AdvaCare Systems is seeking a Customer Service Representative I to serve as the first point of contact for internal and external customers. The role handles calls, schedules deliveries and service activities, and resolves customer issues related to product availability, equipment assessments, and troubleshooting.
Responsibilities
- Answer phones in a friendly, professional, customer-centric manner
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting
- Point of primary contact for all customer service-related issues
Skills
- Empathy, passion, and enthusiasm for helping those in need
- Strong attention to detail and ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message
- Ability to speak clearly and articulately when working with internal and external customers on the phone
- Strong computer/systems skills (Microsoft Office Suite, etc.)
- Access to home office set up
- Candidates must be available to work the following shift after training is complete
- 4:00 pm – 9:00 pm (CST)
- Monday through Friday
Benefits
- A robust PTO plan
- Access to health, dental, vision, and supplemental insurance offerings
- A 401k plan that includes a company match
- All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.
Company Overview