Note: The job is a remote job and is open to candidates in USA. AdvaCare Systems is a company focused on providing healthcare solutions, and they are seeking a Customer Service Representative I to serve as the first point of contact for customers. The role involves handling customer inquiries and scheduling services, ensuring a high level of customer satisfaction.
Responsibilities
- Answer phones in a friendly, professional, customer-centric manner
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting
- Point of primary contact for all customer service-related issues
Skills
- Empathy, passion, and enthusiasm for helping those in need
- Strong attention to detail and ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message
- Ability to speak clearly and articulately when working with internal and external customers on the phone
- Strong computer/systems skills (Microsoft Office Suite, etc.)
- Access to home office set up
Benefits
- A robust PTO plan
- Access to excellent health, dental, vision, and supplemental insurance offerings
- A top-notch 401k plan that includes a company match and profit sharing
- All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware if it meets operational requirements.
Company Overview