Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions for various sectors including workers’ compensation and health management. They are seeking a Customer Service Representative I responsible for addressing client and provider inquiries through various communication channels while ensuring compliance with guidelines and instructions.
Responsibilities
- Answer phone calls, return phone calls
- Answer emails from clients, providers and internal referring offices
- Review previous history of the provider in MedCheck, Scheck and SalesCloud
- Consult with Supervisor or other departments to clarify answers to inquiries
- Contact provider to discuss findings at the appropriate level
- Maintain reports and spreadsheets as needed
- Additional duties as assigned
Skills
- High school diploma or equivalent
- Customer service experience working in the Managed Care and Benefit Administration industries
- Knowledge of Workers Compensation fee schedules and regulations
- Effective verbal and written communication skills
- Good organizational skills and ability to multitask
- Detail oriented
- Proficiency with Microsoft applications
- Medical terminology and coding knowledge
- This role requires internet upload and download speeds of at least 80Mbps
Benefits
- A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
Company Overview