Note: The job is a remote job and is open to candidates in USA. Veterans AC Phoenix is an industry leader in residential HVAC services. The company is seeking a remote Customer Service Representative to manage customer communications, schedule HVAC service appointments, maintain customer records, and support a full service schedule while delivering a professional, customer-first experience.
Responsibilities
- Answer inbound calls for residential HVAC service and maintenance
- Schedule service appointments accurately using ServiceTitan
- Respond promptly to website contact form inquiries
- Communicate with customers through text messaging and ServiceTitan Chat
- Return overnight answering service calls
- Make outbound calls to existing customers during slower periods to help maintain a full service schedule
- Educate homeowners on maintenance plans, available services, and current promotions
- Maintain accurate customer records within ServiceTitan
- Participate in daily team huddles
- Complete end-of-day reporting
- Deliver a professional, friendly, customer-first experience with every interaction
Skills
- Minimum of 2 years of experience in the home services industry
- Experience using **ServiceTitan** is required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Comfortable handling both inbound and outbound customer calls
- Ability to work independently in a remote environment while collaborating with a team
- Customer-focused mindset with a positive, professional attitude
- Proficiency with customer service, appointment scheduling, CRM software, inbound calls, outbound calls, customer communication, and residential HVAC industry best practices
- Residential HVAC customer service experience preferred
- Call center or inside sales experience preferred
- Experience scheduling residential HVAC maintenance and service appointments preferred
Benefits
- Performance-based bonus opportunities
- Full-time remote position
- Health insurance
- Dental insurance
- Vision insurance
- Opportunity for career growth with a rapidly expanding company
- Sunday and Monday off
Company Overview