Note: The job is a remote job and is open to candidates in USA. Destination Pet, LLC is a community dedicated to elevating the love and lives of pet families. They are seeking a Customer Service Representative who will be responsible for providing excellent service to pet parents, managing check-ins and check-outs, and ensuring a welcoming environment for clients and their pets.
Responsibilities
- Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding)
- Answering phones with a smile in your voice and multi-tasking like a pro
- Touring new clients through the facility and selling the services that keep tails wagging
- Ensuring up-to-date vaccinations are on file—because safety first
- Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat)
- Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
- Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault
- Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
- Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
- Jumping in to support other team members whenever needed. We’re all in this together
- Other duties as assigned
Skills
- You're a people-person and a pet-person
- Previous experience in customer service or retail? Heck yes
- You've got solid communication chops—phone, in-person, email, you name it
- Multi-line phones and computer systems don't scare you
- You're cool under pressure and know how to keep things professional (even when someone's barking—and we don't mean the dog)
- You solve problems faster than a lab chasing a tennis ball
- High school diploma or equivalent required
- You'll be on your feet often—standing, walking, climbing stairs, wrangling leashes
- Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know)
- Availability on evenings, weekends, and holidays required (pets don't take days off)
- Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig
- 1+ year of customer service experience preferred
Benefits
- Telehealth
- 401k
- Pet Insurance
- Access your earned wages anytime with DailyPay
Company Overview