Note: The job is a remote job and is open to candidates in USA. Progressive Leasing is a provider of in-store and e-commerce lease-to-own solutions. The Customer Service Representative supports customers through their lease-to-own experience by handling inbound and outbound calls, resolving needs, and delivering a high-quality customer experience.
Responsibilities
- Responsible for in-bound and out-bound calls
- Provide top tier support and service to our customers
Skills
- This role is a work-from-home position and you must reside within a 60-mile radius of El Paso, Texas
- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
- AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve
- You must be located within a 60-mile radius of El Paso, TX
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
Benefits
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided
- Work-from-home position
Company Overview