Note: The job is a remote job and is open to candidates in USA. Time Investment Company is a point-of-sale financing company focused on serving dealers and customers. The Bilingual Customer Service Representative provides Spanish and English customer support for loan holders, assists with payments and account updates, resolves inquiries, documents interactions, and handles inbound and outbound calls.
Responsibilities
- Welcome our new customers and review loan information with them
- Verify account information to ensure the customer’s needs are being met
- Interact with our customers in response to their inquiries about products and services, and to help resolve issues
- Support customers making their monthly payment or updating their information
- Create account notes that are clear and concise
- Make outbound calls to customers who are up to 29 days delinquent
- Ability to handle large volumes of inbound calls
- Communicate with customers via email and text message
- Work with title companies and banks inquiring about refinance requirements
- Other duties as assigned
- Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun
Skills
- Ability to read, write, and speak fluently in both English and Spanish
- Ability to communicate effectively and professionally with customers both written and verbally
- 2-3 years of customer service experience, including assisting customers by phone
- Should be proficient in Microsoft Outlook; experience with a CRM program is desired
- Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
- Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position
- Some college or college degree preferred
- Previous call center and/or finance experience is a plus
Benefits
- $1000 sign on bonus after 90 days
- 10% extra night and weekend shift differentials
- Work-From-Home, including training period
- Flexible work schedule
- Computer equipment and headset provided
- Tuition Reimbursement
- Monthly bonus potential
- Medical, Dental, Vision Insurance
- Life Insurance, Short and Long-Term Disability
- Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
- Paid Time Off, up to 80 hours the first year
- Additional 8 hours Birthday Month PTO
- Potential for an additional 8 hours Volunteer PTO
- Paid holidays
Company Overview