Note: The job is a remote job and is open to candidates in USA. Progressive Leasing provides in-store and e-commerce lease-to-own solutions. The Customer Service Representative supports customers throughout their lease-to-own experience by handling inbound and outbound calls, resolving issues, and delivering a positive customer experience.
Responsibilities
- Responsible for in-bound and out-bound calls
- Provide top tier support and service to our customers
Skills
- * Customer Service and prior collections experience with impeccable interpersonal skills
- * Excellent verbal and written communication skills
- * Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- * Phone experience in a customer service/call center environment
- * High school diploma or GED equivalent, must also be 18 years or older
- * You must be located within a 60-mile radius of Glendale, AZ
- * You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- * You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
Benefits
- Work-from-home position, with residence required within a 60-mile radius of Glendale, Arizona
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Company Matched 401k
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided
Company Overview