Note: The job is a remote job and is open to candidates in USA. Allied Global Marketing is hiring a Customer Service Representative to support customers with prescription and pharmacy benefit inquiries. The role handles inbound and outbound calls, explains eligibility and benefit information, documents customer details, and resolves issues involving prescriptions, orders, claims, and billing.
Responsibilities
- React to inbound calls from our clients on concerns associated with gain eligibility questions as well as prescription standing questions
- Quick guide as well as enlighten callers on their prescription perks, use planning, formulary, premiums and also standing of orders and insurance claims or even concerns
- Inquire appropriate concerns and pay attention definitely while documenting demanded info in pc units
- Pinpoint issues and interact services as well as actions to consumers, drug stores and also medical professionals along with prescription orders and reorders
- Create outgoing calls to customers on prescription purchases and payment concerns
Skills
- Senior High School Diploma Or Degree/ GED (or even greater) OR equal work adventure
- 1+ years of customer support experience to consist of offering solution over the phone
- Understanding with computer and Windows personal computer applications, which includes the capacity to navigate and also know brand new and also complicated personal computer body applications
- Essential knowledge of Microsoft Workplace Phrase (ability to open and get through a phrase file) as well as Microsoft Excel (potential to open up and also get through a spreadsheet)
- Capacity to operate any one of our 8-hour work schedule routines in the course of our regular organization hours of Sunday - Saturday 5:00 am actually - 11:00 pm true time in Pacific Civil time OR Hill Civil time relying on location
- Contact Facility knowledge
- Customer support adventure
- Experience with Grownup Discovering in digital environment
- Adventure collaborating with Digital platforms and devices. Internet, Conversation, e-mail
- Wellness Care/Insurance environment (familiarity along with clinical language, health plan files, or benefit strategy design)
- Social work, personality health, condition protection, health promo and also behavior modification (partnering with vulnerable populations)
Benefits
- Telecommuting/work-from-home arrangement with a dedicated work area and high-speed internet access
- You'll be rewarded and recognized for your performance
- Provide advancement for other jobs you may want
Company Overview