Note: The job is a remote job and is open to candidates in USA. Call Experts is seeking a Customer Service Representative for a fully remote, full-time role. The position serves as the first point of contact for customers across phone, email, and chat, while handling inquiries, troubleshooting issues, maintaining accurate records, and eventually supporting appointment scheduling and order taking.
Responsibilities
- Be the first point of contact for customers reaching out by phone, email, and chat — answering questions, troubleshooting issues, and keeping records accurate
- Handle a steady flow of contacts daily — busy enough that the time moves, with room to breathe between
- After about 45 days and completing your first skill advancement, take on additional responsibilities like appointment scheduling and order taking
Skills
- No prior call center experience required — we hire based on attitude and trainability, and we'll teach you the rest
- Clear, professional communication — on the phone and in writing
- Comfort staying organized and focused during a steady stream of contacts
- A problem-solving approach and patience with customers who need help
- Your own computer and reliable internet connection (equipment is not provided)
- Full-time schedules are assigned as shift bags. This means your days off are static and remain the same each week, but your shift start time may vary by up to 2 hours depending on the day
- This is a fully remote role. You'll need a reliable computer and internet connection to get started
Benefits
- Pay increases tied to skill advancement
- No prior call center experience required — we hire based on attitude and trainability, and we'll teach you the rest.
- We promote from within when opportunities come up — many of our team members have grown into other areas of the business over time.
- This is a fully remote role.
Company Overview