Note: The job is a remote job and is open to candidates in USA. Lessen is a tech-enabled, end-to-end property service provider transforming the delivery and management of commercial and residential real estate services at scale. The Customer Service Representative serves as a liaison between clients and vendors, managing repair and maintenance requests through the One by Lessen technology platform while coordinating scheduling, communications, service completion, and customer satisfaction.
Responsibilities
- Develop and maintain positive client relations required to ensure superior client satisfaction
- Receive and handle customer calls and email requests for services
- Manage real-time inquires while keeping track of and responding to commitments
- Manage the scheduling and completion of all services assigned by customers
- Escalate all disputes or un-satisfied service confirmations in a timely manner
- Remain on the queue and address all requests and customer questions
- Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Enter information into our database and ensure consistency and accuracy
- Demonstrate professionalism in communication, relationship development, customer service, etc
- Assist in training team members and provides constructive feedback as necessary
- Shift flexibility may be required
- Foster a positive team environment
- Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
Skills
- High school diploma required
- Basic troubleshooting knowledge and ability to articulate
- Ability to communicate industry language
- Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential
- 3-4 years of customer service experience preferred
Benefits
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
- Remote work
Company Overview