Note: The job is a remote job and is open to candidates in USA. TransSIGHT is a transit technology company providing transportation consulting services and integrated solutions for tolling, fare collection, mobility, and traveler information. The Customer Service Representative will manage traveler and partner communications, resolve and document inquiries, escalate complex issues, and use CRM and ticketing systems to support service quality and continuous customer experience improvement.
Responsibilities
- Handle inbound and outbound communications with travelers, client agencies, and partners via phone, email, and online channels, providing timely and accurate information related to transit services, tolling, fare collection, and mobility solutions
- Resolving inquiries and issues, documenting interactions, escalating complex cases to appropriate teams, and following established procedures to ensure service quality
- Maintaining up-to-date knowledge of TransSIGHT’s products and systems, using CRM and ticketing tools, and collaborating with technical and operations staff to improve the customer experience
- Contribute feedback on recurring customer concerns, support continuous improvement initiatives, and uphold service level commitments
Skills
- Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction abilities
- Experience enhancing Customer Experience in contact center or service-focused environments, preferably as Customer Service Representatives
- Clear and professional verbal and written communication skills, with active listening and empathy in diverse customer interactions
- Ability to learn and navigate multiple systems, including CRM tools, ticketing platforms, and online self-service portals
- Problem-solving skills with attention to detail, accuracy in documentation, and consistent follow-through on customer issues
- Comfort working in a hybrid environment from Concord, CA, managing time effectively and collaborating with onsite and remote colleagues
- Prior experience in transportation, tolling, transit, or technology services is beneficial but not required
- High school diploma or equivalent; additional education or training in customer service or related fields is a plus
Benefits
- Full-time remote role
- Hybrid work environment from Concord, CA
Company Overview