Note: The job is a remote job and is open to candidates in USA. HCLTech provides customer service solutions for a wide variety of brands. The company is seeking a Customer Service Representative to support the Ferrara inbound program remotely by handling customer interactions through calls, emails, live chat, and social media monitoring.
Responsibilities
- Manage account configurations and general customer inquiries
- Log detailed interactions with customers
- Provide accurate product descriptions and troubleshoot inquiries
- Maintain accurate records using simultaneous talking and typing
Skills
- Must currently reside in one of our 27 approved hiring states
- High School Diploma or GED equivalent
- Previous call center experience or strong customer service history
- Prior work-from-home experience
- Strong typing and computer navigation skills
- Familiarity with social media monitoring platforms
- Excellent active listening and data entry capabilities
- Self-directed individual capable of working independently
- Proven problem-solving and critical-thinking skills
- Strong multitasking skills to navigate multiple computer programs
- Customer service: 1 year (Required)
Benefits
- Remote work arrangement
- No weekends; Monday–Friday schedule
- Performance-based bonuses subject to company policies
- Medical insurance
- Dental insurance
- Vision insurance
- Pharmacy insurance
- Life insurance
- Accidental death and dismemberment insurance
- Disability insurance
- Employee assistance program
- 401(k) retirement plan
- 401(k) matching
- 10 days of paid time off per year
- 10 paid holidays per year
- Flexible schedule
Company Overview
Company H1B Sponsorship