Note: The job is a remote job and is open to candidates in USA. Joulé provides outsourced services and workforce solutions across North America. The company is seeking a Customer Service Representative to support customers with sales, promotions, installations, and communications, resolve claims and complaints, educate customers, and develop improvements based on survey feedback.
Responsibilities
- Provides customer services relating to sales, sales promotions, installations and communications
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
- Develops organization-wide initiatives to proactively inform and educate customers
- Develops improvement plans in response to customer surveys
Skills
- High School Diploma
- Minimum of 2 or more years experience in a call center environment
- Experience in the Technology or Software industries preferred
Benefits
- Eligible employees have access to health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, and voluntary plans.
- Participation in a 401(k) plan for eligible employees.
- Remote – offsite work model.
Company Overview