Note: The job is a remote job and is open to candidates in USA. Firstsource Solutions is a leading provider of customized Business Process Management services. The Customer Service Representative will conduct outbound calls, document customer transactions, and ensure compliance with regulatory guidelines.
Responsibilities
- Conduct outbound calls and/or campaigns when directed
- Thoroughly document all customer transactions in host system
- Adhere to scheduled shifts to ensure optimal phone coverage
- Ensure compliance to all regulatory guidelines
- Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures
- Follow safety guidelines outlined by Illness and Injury Prevention Program
Skills
- High School diploma or GED
- 1 Year Call Center Exp
- Six months healthcare claims experience
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
- Sitting for long periods of time
- Flexibility of schedule especially when overtime is in place
- Private/secured room without distraction
- Ability to multitask
- Able to look for data entry differences
- Following written directions (emails, SOP documents)
- Self-motivation
- Ability to prioritize work
- Thinking outside the box and making judgement calls
- Ability to adapt to change
Benefits
- Work Location: Remote-NearShore
- Ability to adapt to change
Company Overview