Note: The job is a remote job and is open to candidates in USA. LaSalle Network is partnering with a rapidly growing sports media and technology organization to hire a fully remote Customer Service Representative. This role involves processing customer orders, managing accounts, and supporting customer projects while ensuring high accuracy in a fast-paced environment.
Responsibilities
- Process customer orders and fulfillment requests
- Create new customer accounts and subscriptions
- Manage account updates, cancellations, returns, and replacement requests
- Review and maintain accurate customer information within internal systems
- Monitor order status and proactively identify issues requiring resolution
- Investigate and resolve fulfillment and operational exceptions
- Partner with Customer Support, Fulfillment, Finance, Revenue Operations, and Customer Success teams
- Maintain accurate records and documentation
- Support enterprise customer projects and special operational initiatives
- Manage a high volume of transactions while maintaining accuracy
Skills
- Previous customer service, customer operations, order processing, account management, or administrative experience preferred
- Experience working within CRM systems such as Salesforce preferred
- Proficiency with Microsoft Office Suite
Benefits
- LaSalle Network consultants are eligible to enroll in benefits.
- For details, visit https://www.thelasallenetwork.com/consultants/
- Temporary Field Employees benefit plans including medical, dental and vision coverage.
- Family Medical Leave
- Worker's Compensation
- Paid Leave and Sick Leave are also provided.
- View a full list of our benefits here.
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