Note: The job is a remote job and is open to candidates in USA. CodeVertex System is seeking a Customer Service Representative for a remote position within the United States. The role involves responding to customer inquiries, documenting case records, researching and resolving issues, escalating recurring concerns, and meeting service and response-time expectations.
Responsibilities
- Respond to customer questions with accuracy and professionalism
- Document interactions and maintain complete case records
- Research issues and coordinate appropriate resolution
- Identify recurring themes and escalate material concerns
- Meet service, quality, and response-time expectations
Skills
- Customer support or service experience
- Clear written and verbal communication
- Patience, judgment, and problem-solving ability
- Accurate documentation and data handling
- Ability to work independently while following procedures
- Practical ability in Customer Service
- Phone Support
- Email Support
- Live Chat
- Communication
Benefits
- Remote work within the United States
- Full-time employment
Company Overview