Note: The job is a remote job and is open to candidates in USA. The Planet Group is seeking an Enrollment Contact Representative to serve as a front-line contact for students, parents, and other constituents. The role handles high-volume phone inquiries, provides customer service, answers general questions, and directs callers to appropriate departments or resources.
Responsibilities
- Handle incoming phone calls and provide professional, friendly customer service
- Answer questions and direct callers to the appropriate department or resource
- Develop a basic understanding of university services and processes
Skills
- Customer service and strong phone communication skills
- Excellent phone etiquette and interpersonal skills
- Experience in a call center, front desk, higher education, admissions, enrollment, or similar customer-facing environment
Benefits
- Remote work after training
Company Overview