Note: The job is a remote job and is open to candidates in USA. Highmark Inc. is seeking a Customer Service Representative to resolve customer inquiries and concerns while providing a seamless customer experience. The role involves engaging with customers confidently, striving for resolution in a single interaction, and utilizing in-depth product knowledge to assist customers.
Responsibilities
- Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned
- Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication
- Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand
- Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries
- Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills
- Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness
- Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes
- Other duties as assigned or requested
Skills
- High School Diploma/GED
- 1-3 years experience in customer service or call center environment
- None
Company Overview