Note: The job is a remote job and is open to candidates in USA. Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies network administrator. They are seeking dynamic individuals to join their call center as Customer Service Representatives, responsible for managing inquiries from external partners and patients, and ensuring smooth business operations through effective communication and document management.
Responsibilities
- Handle and resolve customer questions and concerns; you’ll answer 50-60 calls per day on average
- Provide detailed notes and follow-up information in the CRM during each call
- Research and respond to inquiries using our internal systems, CRM, and other software programs
- Manage other patient, health plan, or healthcare providers needs and escalate as required
- Route health plan representatives and providers to appropriate internal resources
- Maintain a 90% or higher quality assurance score on calls
Skills
- At least 1-year previous experience in a customer service role
- Ability to type at least 40 words per minute (WPM)
- Proficiency using a Microsoft Windows operating system
- Proficiency using Microsoft Outlook, Word, internet browsers, and web-based applications
- Proficient verbal and written English communication skills
- Detail-oriented and accurate in your work
- Ability to conduct yourself in a courteous, helpful, and professional manner
- Active listening skills
- Ability to work assigned schedules and follow policies regarding attendance and punctuality
- High-speed home internet connection
- A private workspace within the home free from distractions
- Ability to handle confidential and protected health information in accordance with company policies and procedures
- Previous call center and/or healthcare experience preferred
Benefits
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
Company Overview