Note: The job is a remote job and is open to candidates in USA. Calculated Hire is seeking a Customer Service Representative to support a supplemental benefits team. The role involves handling incoming requests related to Medicare and Medicare Supplement insurance plans, as well as assisting agents with inquiries and applications.
Responsibilities
- Field telephone requests regarding insurance application status and commissions
- Respond to inquiries from independent and captive agents/agencies for information and assistance
- Perform research and interpret notifications to determine the most effective response
- Independently handle inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity
- Note that the schedule may flex with business needs, but core hours are Monday–Friday, 8:00 AM–5:30 PM CST
- Performance is measured on several factors, including phone metrics and quality assurance scores
Skills
- Associate's degree and/or 2+ years of customer service experience
- Previous customer service experience required
- Ability to handle complex customer issues in a professional, calm manner
- Background check & drug screen
- A quiet, organized home office with reliable internet, proper equipment (provided by the client), and minimal distractions to support focus and professionalism during work hours
- Internet speed test
- Bilingual Spanish/English preferred
- Call center preferred
Benefits
- Full health benefits
- 40 hours/week (W2)
- Training: Monday–Friday, 8:00 AM–4:30 PM CST
- Post-training shift (TBD): Monday–Friday, 8:00 AM–5:30 PM CST •or• 9:00 AM–6:30 PM CST
- No weekends
Company Overview