Note: The job is a remote job and is open to candidates in USA. RemX | The Workforce Experts is seeking a Remote Medical Customer Service Representative for their Fortune 500 Pharmaceutical Client. The role involves handling high volume inbound calls, providing accurate information to patients and healthcare providers, and ensuring an effortless customer service experience.
Responsibilities
- Handle high volume inbound calls
- Outbound calls if depending on department needs
- Provide accurate information to the patient and or the healthcare provider
- Assist callers with information and status of their application
- Follow a call script
- Provide appropriate follow-up and next steps for caller
- Provide appropriate customer service and an effortless experience to the caller
- Must be able to multitask between several internal system programs
- Follow company policies and procedures
Skills
- Must have 1 year or more of recent customer service experience in a call center environment. (NO EXCEPTIONS)
- Ability to multi-task and use dual monitors
- Adhere to all company required KPI'S
- Quiet workstation with High-Speed Internet and Modem access REQUIRED
- Excellent verbal and written communication skills
- Active listening and problem-solving ability
- Basic computer proficiency (typing, data entry, navigating systems)
- Strong attention to detail and accuracy
- HS Diploma/Equivalent
- Healthcare experience is a plus but not required
Benefits
- Weekly Pay + Benefits
- Paid Training!!!
- Equipment Provided- Shipped to your home!
Company Overview