Note: The job is a remote job and is open to candidates in USA. Gandy Ink is a dedicated printing company focused on excellence and teamwork. They are seeking a Customer Service Representative to act as a liaison between customers and production departments, managing inquiries and providing updates on orders.
Responsibilities
- Interacts with customers by phone, online chat, email or in person about printing requirements and collects production print specifications for printing job
- Fills out pre-production order specification information, detailing parameters of print job
- Coordinates the preparation of all written quotes and proposals
- Maintains daily update of production schedule, noting any deviations
- Handles phone inquiries for job status, estimates, orders, changes and complaints
- Keeps salesperson informed about job status and problems
- Provides customer with shipment confirmation
- Maintains cleanliness of work area and equipment
- Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws
- Other duties as assigned
Skills
- High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience
- Strong skills in work planning, scheduling and must have good judgment of color, design and print quality
- Must be reliable, responsible and take direction well
- Employee must be able to see and hear, read and write
- Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities and reasoning
- Lifts- Always 67-100%
- Stand- Often 34-66%
- Walk- Often 34-66%
- Sit- Always 67-100%
- Carries- Some 1-33%
- Pushes- Some 1-33%
- Pulls- Some 1-33%
- Climbs- Some 1-33%
- Balances- Some 1-33%
- Bends- Some 1-33%
- Twists- Some 1-33%
- Crawls- Some 1-33%
- Stoops- Some 1-33%
- Reaches- Some 1-33%
- Lifting Under 10 Lbs.- Always 67-100%
- Lifting 10-24 Lbs.- Some 1-33%
- Lifting 25-50 Lbs.- Some 1-33%
- Lifting Over 50 Lbs.- Never 0%
- Carrying Under 10 Lbs.- Always 67-100%
- Carrying 10-24 Lbs.- Some 1-33%
- Carrying 25-50 Lbs.- Some 1-33%
- Carrying Over 50 Lbs.- Some 1-33%
- Reaching Above Shoulder Height- Always 67-100%
- Reaching At Shoulder Height- Always 67-100%
- Reaching Below Shoulder Height- Always 67-100%
Benefits
- 401K with up to 4% Match
- Medical, Dental, Vision, Life, Short and Long Term Disability
- Generous Vacation and PTO plan
- Annual employee recognition and rewards
- Growth opportunities
Company Overview