Note: The job is a remote job and is open to candidates in USA. CrossCountry Freight Solutions, Inc. DBA CCFS is hiring a Customer Service Representative to serve as the primary point of contact for customers across phone, email, and chat. The role provides timely shipment and service information, coordinates with operations and other teams, and supports an exceptional customer experience.
Responsibilities
- Maintain a courteous, helpful, and professional demeanor in all customer interactions
- Answer incoming customer calls promptly and professionally
- Gather information from customers to generate quotes and schedule shipment requests
- Route calls and inquiries to the appropriate department or individual
- Respond to customer emails on a range of topics, including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes
- Provide accurate, timely information regarding shipments and services
- Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor
- Complete all data entry accurately and on schedule
- Collaborate with coworkers and other departments to support smooth daily operations
- Contribute to a positive, productive team environment through clear and professional communication
- Perform general clerical and administrative tasks as needed
- Complete other duties as assigned
Skills
- Minimum of three years of customer service experience
- Excellent interpersonal, communication, and customer service skills
- Strong attention to detail and organizational skills
- Ability to work effectively in a team environment and under pressure
- Proficient computer skills, including data entry and general office software
- Ability to follow instructions and work independently with minimal supervision
- Knowledge of the transportation and logistics industry
Benefits
- Medical, Dental, Vision, and Life Insurance
- PTO
- Paid Holidays
- Volunteer Time Off
- Wellness Time Off
- 401k Retirement Plan
- Remote-based position; office work may be available depending on location and business needs
Company Overview