Customer Service Representative
Remote, AL | Full-Time | $16.00/hour | Paid Training
Pay includes $16.00 base and monthly bonus eligibility.
You must live in Alabama to be eligible for this position.
Help customers solve problems that need a human touch.
We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.
Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.
What You’ll Do
Listen, ask questions, and uncover what customers really need
Research and resolve account, billing, service, device, and technical concerns
Troubleshoot issues requiring additional support
Recommend and sell products, services, upgrades, or additional lines based on customer needs
Confidently handle frustrated or challenging customers
Help retain customers by finding solutions that address their concerns
Navigate multiple systems and resources to resolve customer concerns
Work toward established customer experience and performance goals
You’ll Be a Great Fit If You:
Enjoy helping people and solving problems
Communicate confidently and professionally
Think critically and ask good questions
Are comfortable recommending and selling products and services
Are motivated by goals and results
Can remain professional during challenging conversations
Are comfortable with technology and learning new systems including Ai assisted tools
Are dependable and open to coaching and feedback
Work Environment
Work at home phone-based customer support environment.
Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
Ability to work scheduled shifts, including occasional overtime based on business needs.
Company Provided equipment
Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)
Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.
What We Offer
$16.00/hour starting pay
Full-time, 40-hour work week
Paid training
Medical, dental, and vision insurance
Paid time off
Career growth and advancement opportunities
What are the qualifications to be a Customer Service Representative at Afni?
Six months of customer service experience
Must be 18 years of age
Must have GED or High School Diploma
Must be legally permitted to work in the United States
What You Need to Thrive in Our Remote Environment:
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate – Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
Ability to be on webcam during working hours