Note: The job is a remote job and is open to candidates in USA. Click Insurance provides personal and commercial insurance solutions and is seeking a Property & Casualty Licensed Customer Service Representative. The role handles client inquiries, policy servicing, claims assistance, renewals, documentation, carrier communications, and administrative support while ensuring accurate and compliant service.
Responsibilities
- Provide exceptional customer service by responding to client inquiries regarding policies, coverage, billing, and documentation
- Process policy changes, endorsements, cancellations, and reinstatements accurately and efficiently
- Assist clients with claims submissions and guide them through the claims process as needed
- Review renewal documents, identify coverage gaps, and support account managers with renewal preparation
- Maintain accurate records in the agency management system and ensure documentation is complete and compliant
- Communicate professionally with carriers to obtain quotes, resolve issues, and follow up on underwriting requests
- Support producers and account managers with administrative tasks to ensure seamless client service
- Ensure all work aligns with regulatory and carrier guidelines
Skills
- Active Property & Casualty Insurance License (required)
- 2-4+ years of experience in an insurance customer service or agency setting preferred
- Strong understanding of personal or commercial P&C products and coverage
- Excellent communication skills—written, verbal, and customer‑facing
- Ability to multitask, prioritize workflow, and manage deadlines
- Proficiency with agency management systems (AMS360, AgencyZoom, etc.) preferred
- High attention to detail and commitment to accuracy
- A team‑oriented individual who enjoys working in a collaborative, fast‑paced insurance environment
- Someone who is proactive, reliable, and committed to delivering outstanding client service
- A problem‑solver who can handle complex client needs with professionalism and empathy
Benefits
- Fully remote role offering flexibility to its team members.
- Opportunity to grow your skills within a supportive and knowledgeable insurance team.
- Collaborative culture with access to training, development, and advancement.
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