Note: The job is a remote job and is open to candidates in USA. Hays is seeking a Customer Service Representative to support customers with insurance and benefits-related needs. The role handles policy, coverage, billing, and service inquiries through phone and digital channels, documents interactions, uses AI-assisted tools, and ensures compliance with privacy and regulatory requirements.
Responsibilities
- The Customer Care Advocate assists customers via phone and digital channels, helping resolve insurance and benefits-related questions with empathy, accuracy, and professionalism
- This role involves handling policy, coverage, billing, and service inquiries, documenting interactions, using AI-assisted tools, and ensuring compliance with privacy and regulatory requirements
Skills
- 1+ year of customer service experience in a customer-facing role
- Experience resolving customer issues using multiple systems (CRM, knowledge bases, etc.)
- Strong computer and communication skills in a professional environment
- Experience in insurance, healthcare, financial services, or other regulated industries
- Familiarity with AI-powered customer service tools
- Experience handling escalations and sensitive customer situations
Benefits
- Remote work preferred within the listed hiring zones
Company Overview