Note: The job is a remote job and is open to candidates in USA. Gallagher is a provider of benefits and workforce advisory services that helps organizations build better workplaces. The Customer Service Representative supports the sales team by handling inbound calls, generating opportunities, and directing customers to the appropriate areas, while following call scripts and quality assurance requirements.
Responsibilities
- Receive inbound calls including transferred sales leads and calls from current and potential customers
- Must be able to transfer these calls to the proper queues or individuals easily
- Follow the LIG proper call script for each type of partnership and call we receive and make
- Meet Quality Assurance Requirements for call compliance. Ensuring DNC List compliance requests
Skills
- Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills
- 1-2 years Call center sales experience
- Proven success in a call center work environment
- Proven success in a remote work environment
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude while being able to develop rapport with customers over the phone
- Collections and/or insurance sales experience is a PLUS, but not required!
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
- Fully Remote position - Equipment provided
Company Overview