Note: The job is a remote job and is open to candidates in USA. DXC Technology Services, LLC provides support for federal programs. The Help Desk Representative will handle customer inquiries, document and track service requests, resolve issues using help desk software, and follow compliance protocols while working scheduled shifts remotely.
Responsibilities
- Handle inbound and outbound customer calls
- Document inquiries and escalating issues as needed
- Use help desk software to track and resolve requests
- Follow compliance protocols when working with sensitive information
- Work scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)
Skills
- U.S. Citizens
- High school diploma or GED
- 1+ years of customer service or call center experience
- Familiarity with help desk software and telephone systems
- Strong communication and problem‐solving skills
Benefits
- Remote U.S.-based role
Company Overview