Customer Service Representative – Remote Position
White Glove Roofing | Based in Nashville, Tennessee
White Glove Roofing is currently seeking a professional, detail-oriented Customer Service Representative to join our growing team. This is a fully remote position offering up to 30–40 hours per week at $22 per hour.
At White Glove Roofing, we pride ourselves on delivering exceptional customer service throughout every step of the roofing process. We are looking for someone with an excellent phone voice, positive demeanor, and strong communication skills to help maintain our high standards of customer care.
Responsibilities
Communicate with customers before, during, and after their roofing installation
Provide outstanding customer support and ensure all customer needs are addressed promptly
Perform administrative duties and maintain accurate records
Follow up with customers regarding appointments, project updates, and customer satisfaction
Coordinate and communicate effectively with internal team members
Qualifications:
Excellent phone voice and professional demeanor
Strong customer service and communication skills
Administrative Assistant skills
Highly detail-oriented and organized
Comfortable working independently in a remote environment
Reliable and dependable with strong follow-through
Previous customer service or administrative experience 3 plus years
Roofing knowledge
Own home computer equipment/Quiet Work Environment
Schedule Requirements:
Availability Monday through Saturday
Up to 30–40 hours per week
Must have own computer equipment and quiet work place!
If you are motivated, professional, and passionate about providing excellent customer care, we would love to hear from you.
Pay: $22.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits
Work from home
Application Question(s):
Do you have previous Roofing Knowledge?
Experience:
Customer service: 3 years (Required)
Remote Work: 3 years (Preferred)
Work Location: Remote