Remote Customer Service RepresentativeWinston Salem, NC 27199Employment Type: Contract Job Category: Office Job Number: 57763721 Pay Rate: $16.50 / hourRemote Customer Service Representative (Seasonal) – Work From HomeLove helping people? Thrive in a fast-paced environment? Looking for a remote opportunity with a nationally recognized retail brand? Graham Personnel Services is hiring Customer Service Representatives to support customers during one of the busiest and most exciting times of the year. This is more than just answering phones—you'll be helping customers with online orders, product questions, promotions, returns, and creating a first-class shopping experience. If you're tech-savvy, customer-focused, and enjoy solving problems, we want to hear from you!
What You'll DoAs a Remote Customer Service Representative, you will: Assist customers with online orders and website navigationAnswer questions regarding products, promotions, orders, shipping, and returnsResolve customer concerns with professionalism, empathy, and confidenceResearch inquiries and provide accurate solutionsNavigate multiple systems and applications simultaneouslyDeliver exceptional customer experiences through phone and other communication channelsWork collaboratively with internal teams to ensure customer satisfactionUse critical thinking and problem-solving skills to find the best resolution for each customerWhat We're Looking ForPrevious customer service, retail, hospitality, or call center experience preferredStrong communication skills with a professional and friendly phone presenceComfortable using multiple computer systems, browsers, and applications simultaneouslyAbility to think on your feet and remain calm under pressureStrong problem-solving and decision-making abilitiesPositive attitude and willingness to learnTeam-oriented mindset with a passion for helping customersHigh School Diploma or GED requiredSchedule RequirementsMust live within one hour of High Point, NCMust be available to work between 8:00 AM and 8:00 PMRequired to work one weekend day each week (Saturday or Sunday)Holiday Availability Required Thanksgiving Day Black Friday Christmas Eve New Year's DayPay & BenefitsPay: $16.50 per hourBenefits: Medical Insurance Dental Insurance Vision InsuranceRemote Work OpportunityWhy Apply?
This is a great opportunity to gain experience with a premier retail customer service team while working from home. We're looking for individuals who enjoy helping people, solving problems, and creating positive customer experiences during a high-volume retail season.