Note: The job is a remote job and is open to candidates in USA. A Full Renovation LLC is seeking a Customer Service Representative to support customer communications and service activity. The role handles customer questions, documents case information, resolves routine requests, escalates complex issues, and protects customer data in a remote environment.
Responsibilities
- Respond to customer questions using clear, professional, and accurate communication
- Document contacts, case details, actions taken, and follow-up requirements in the assigned system
- Review available account or case information before providing routine guidance or updates
- Resolve straightforward requests using documented procedures and escalate issues that require additional authority or expertise
- Maintain ownership of open items until they are resolved, transferred, or scheduled for follow-up
- Protect customer information and follow verification and data-handling requirements
Skills
- Working knowledge of Customer Service, Phone Support, and Email Support
- Ability to apply Live Chat and Communication accurately in assigned work
- Strong written communication, documentation, and attention to detail
- Ability to organize priorities, follow defined procedures, and raise questions when source information is unclear
- Comfort working independently and collaborating through shared digital tools in a remote environment
Benefits
- Remote work arrangement
Company Overview