Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative will support customers by answering calls, identifying their needs, documenting information, coordinating with clinical staff, and assisting with medication refills, referrals, and appointment scheduling.
Responsibilities
- Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate directly with clinical staff for patient needs
- Medication refills, referral requests, chart troubleshooting
- Scheduling appointments for patients - entering and updating demographics
- Other tasks as needed
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Typing - 40 wpm
- Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:00 am - 4:00 pm MST. It may be necessary, given the business need, to work occasional overtime
- Reside within Eastern, Central OR Mountain Time Zones
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
- 1+ years of health care experience
- 1+ years of call center experience
- Knowledge of Medical Terminology
Benefits
- This position is Remote in Eastern, Central, and Mountain Time Zones. You will have the flexibility to work remotely* as you take on some tough challenges.
- We offer 3 - 4 weeks of paid training.
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
Company Overview
Company H1B Sponsorship