Note: The job is a remote job and is open to candidates in USA. RemX | The Workforce Experts is hiring a Medical Customer Service Representative to support patients and healthcare providers in a fully remote call center role. The representative will handle inbound and outbound calls, provide application information and follow-up, follow scripts, deliver customer service, and manage multiple internal systems.
Responsibilities
- Handle high volume inbound calls
- Outbound calls if depending on department needs
- Provide accurate information to the patient and or the healthcare provider
- Assist callers with information and status of their application
- Follow a call script
- Provide appropriate follow-up and next steps for caller
- Provide appropriate customer service and an effortless experience to the caller
- Must be able to multitask between several internal system programs
Skills
- Must reside in: Dallas/Ft. Worth TX •(to pick up equipment)•
- Monday–Saturday, between 8 AM–10 PM EST (must be flexible for any 8-hour shift)
- Must have 1 year or more of recent customer service experience in a call center environment. (NO EXCEPTIONS)
- Ability to multi-task and use dual monitors
- Quiet workstation with High-Speed Internet and Modem access REQUIRED
- Excellent verbal and written communication skills
- Active listening and problem-solving ability
- Basic computer proficiency (typing, data entry, navigating systems)
- Strong attention to detail and accuracy
- HS Diploma/Equivalent
- Healthcare experience is a plus but not required
Benefits
- Weekly pay
- Full benefits
- Paid training
- Fully remote
- Equipment provided by the company
Company Overview