Note: The job is a remote job and is open to candidates in USA. Firstsource is seeking a Remote Customer Service Representative to provide customer support to consumers and high-value clients. The role handles inquiries, resolves basic support issues, assists with account and product inquiries, performs account maintenance, and transfers product or service-related issues to the appropriate Product Support Specialist.
Responsibilities
- Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email
- Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
- For product or service-related issues, will move customer to appropriate Product Support Specialist
- Provide excellent customer service to high-value clients
- Assisting with account and product inquiries while also performing account maintenance
- Establish a professional rapport with each client
Skills
- The ability to work in a fast-paced environment
- Excellent verbal and written communication skills as well as above average computer abilities
- High school diploma or GED
- High school diploma or GED
- Banking experience is preferred
- Experience working in a high-volume call center preferred
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive benefits
Company Overview