Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group, through its Optum organization, delivers technology-enabled care and health services to help people live healthier lives. The Customer Service Representative will handle customer calls, identify and resolve healthcare-related issues, research information across databases, document interactions, and schedule patient appointments.
Responsibilities
- Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Scheduling appointments for patients - entering and updating demographics
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Knowledge of Medical Terminology
- Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:30am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime
- Reside within Eastern, Central or Mountain Time Zones
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting)
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
- Proficient conflict management skills to resolve issues in a stressful situation
- 1+ years health care experience
- Ability to type 40 wpm
Benefits
- This position is Remote in Eastern, Central, and Mountain Time Zones.
- We offer 2 weeks of paid on-the-job training.
- Career development opportunities
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview