[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Copart is a technology leader and global online vehicle auction platform. The Remote Customer Service Representative provides exceptional service to internal and external customers, obtains vehicle releases, answers and places calls, resolves customer issues, and performs office support functions as needed.

Responsibilities

• The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart
• Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience
• The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences
• In addition to other office support functions as needed
• Understanding client needs and offering solutions and support
• Position may expand to include Chat and Email Customer Support
• Answer and place calls in a professional manner
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs
• Other duties as assigned

Skills

• * High School diploma
• * Excellent customer service skills and attitude
• * Excellent written and verbal skills
• * Proficient with office equipment
• * Attention to detail
• * Problem-solving
• * Computer proficiency - MS Suite
• * Typing speed 45WPM
• * Professional appearance
• * Ability to multi-task in a fast-paced environment
• * Occasional overtime as needed
• * One year of office support experience in a customer service role preferred
• * Bilingual skills a plus

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts

Company Overview

Copart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel. It was founded in 1982, and is headquartered in Fairfield, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.copart.com.

Company H1B Sponsorship

Copart has a track record of offering H1B sponsorships, with 24 in 2026, 83 in 2025, 84 in 2024, 51 in 2023, 79 in 2022, 64 in 2021, 88 in 2020. Please note that this does not guarantee sponsorship for this specific role.