Note: The job is a remote job and is open to candidates in USA. The company is seeking a Customer Service Representative to support customers with dental insurance products and benefit plans. The role responds to inquiries, researches policy and claim information, processes transactions, and provides professional, empathetic service remotely from California.
Responsibilities
- Virtual roles work from a home office
- Respond to dental customer requests via telephone or email, providing excellent service to the company’s customers who have insurance products or benefit plans
- Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Skills
- The ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday
- Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need
- New hires must reside in the state of California
- High School Diploma or GED equivalent
- Minimum 1 year of experience in customer service (includes call center, retail, and restaurants)
- Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
- Strong computer/keyboard skills (ability to type efficiently)
- Experience in handling dental or other types of insurance products
- Prior experience in a dental office
- Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company
- Prior Call Center or Customer Service Representative experience is preferred
- Previous experience with Salesforce is a plus
Benefits
- Remote work from a home office for employees who live in California
Company Overview
Company H1B Sponsorship