Note: The job is a remote job and is open to candidates in USA. Firstsource Solutions is a provider of customized Business Process Management services across healthcare, telecommunications and media, and banking, financial services, and insurance. The Customer Service Representative conducts outbound calls, documents customer transactions, maintains phone coverage, follows regulatory and safety requirements, and safeguards protected health information.
Responsibilities
- Conduct outbound calls and/or campaigns when directed
- Thoroughly document all customer transactions in host system
- Adhere to scheduled shifts to ensure optimal phone coverage
- Ensure compliance to all regulatory guidelines
- Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures
- Follow safety guidelines outlined by Illness and Injury Prevention Program
Skills
- High School diploma or GED
- 1 Year Call Center Exp
- Six months healthcare claims experience
- Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
- Basic mathematical skills
- Intermediate typing skills
- Sitting for long periods of time
- Flexibility of schedule especially when overtime is in place
- Private/secured room without distraction
- Ability to multitask
- Able to look for data entry differences
- Following written directions (emails, SOP documents)
- Self-motivation
- Ability to prioritize work
- Thinking outside the box and making judgement calls
- Ability to adapt to change
Benefits
- Remote work arrangement
Company Overview