Note: The job is a remote job and is open to candidates in USA. WillyGoat is a commercial and residential playground and ecommerce equipment dealer. The Customer Service Representative will provide inbound support through phone, email, and chat, answer product questions, respond to sales leads and customer needs, and proactively follow up with customers who have requested quotes. The role will also identify and log trends in customer requests and issues to improve website and digital content communication.
Responsibilities
- Staff our email, chat, and phone lines to answer product questions, respond to sales leads, and respond to customer needs
- Identifying and logging trends in requests and issues will help us as we continue to better communicate through our website and digital content
- You will handle traditional inbound support (phone, email, chat) and proactively reach out to customers who have requested quotes to help them move their projects forward
Skills
- You must live in AL,LA or TN to be considered for this remote role
- Have strong attention to detail
- Are team and solutions-oriented
- Are helpful and professional
- Take initiative beyond the normal call of duty
- Enjoy troubleshooting and problem-solving
- Have excellent communication skills
- Enjoy talking to people on the phone
- Value consultative discovery and relationship building
- Maintain a quiet, professional background
- Schedule: 8am–5pm CST or 9-6CST, Monday–Friday. MST is an option also
- Location: Alabama, Louisiana or Tennessee based candidates will only be considered
- Environment: A quiet, professional home office space is required for phone calls
Benefits
- Eligibility for Quarterly team bonuses
- Remote role
- Monday–Friday schedule
Company Overview