Note: The job is a remote job and is open to candidates in USA. Signal Travel & Tours, Inc. is hiring a Customer Service Representative to support customers with travel planning, tours, reservations, ticketing, payments, and itinerary-related questions. The role involves documenting interactions, resolving routine issues, escalating complex cases, and following up on open requests while meeting service-quality and response-time expectations.
Responsibilities
- Respond to customer or client requests connected with travel planning, tours, reservations, ticketing, traveler communication, payments, and itinerary support
- Review account, service, or request details and document each interaction with complete notes and next steps
- Resolve routine questions within documented procedures and escalate complex or sensitive cases
- Follow up on open requests, promised actions, or missing information
- Use approved resources while adapting communication to the customer’s specific question
- Meet service-quality, response-time, and documentation expectations
Skills
- Strong written and verbal communication with a professional, solution-focused approach
- Comfort learning CRM, ticketing, email, chat, phone, or web-based support workflows
- Ability to learn service information quickly and explain it clearly
- Strong documentation and follow-up habits
- Prior customer-facing experience is helpful but transferable communication experience can qualify for junior roles
Benefits
- Remote — North Dakota
Company Overview