Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is a staffing and recruiting company matching candidates with employment opportunities. The Customer Service Representative will deliver customer support to retail partners, distributors, contractors, designers, and end-consumers by providing product information, resolving inquiries, processing orders, and coordinating with sales, logistics, and technical support teams.
Responsibilities
- Serve as the primary point of contact for phone, email, chat, and portal-based customer inquiries
- Provide timely and courteous assistance regarding product information, inventory availability, pricing, warranty terms
- Enter, review, and track orders in the ERP system (e.g., SAP, NetSuite, Microsoft Dynamics)
- Monitor order progress from confirmation to fulfillment, proactively resolving delays, backorders, or shipping issues
- Communicate delays and shipments effectively to both Customers and Agency Representatives
- Installation guidance (non-technical), and order status updates
- Maintain strong understanding of decorative lighting, ceiling fans, accessories, and finishes
- Provide alternative solutions and assist customers in selecting appropriate products based on style, application, and performance needs
- Investigate and resolve customer issues efficiently while maintaining brand reputation
- Escalate product or system-related issues to technical support or engineering teams as needed
- Work closely with the sales team to support key accounts, promotions, and project opportunities
- Prepare service reports including order accuracy, response times, claim patterns, and customer satisfaction metrics
Skills
- Education: high school
- Work_hours: 9 AM - 5 PM
- * 3+ years of customer service experience, preferably in manufacturing, distribution, home improvement, lighting, or consumer goods
- * strong communication skills, both written and verbal
Benefits
- Medical insurance offerings, based on eligibility
- Prescription insurance offerings, based on eligibility
- Dental insurance offerings, based on eligibility
- Vision insurance offerings, based on eligibility
- AD&D insurance offerings, based on eligibility
- Life insurance offerings, based on eligibility
- Short-term disability, based on eligibility
- A 401K plan, based on eligibility
Company Overview
Company H1B Sponsorship