Note: The job is a remote job and is open to candidates in USA. AnswerAide provides 24/7 telephone answering services and customer service outsourcing for businesses. The Answering Service Agent handles inbound and outbound calls, gathers customer information, records messages, schedules appointments, processes orders and payments, and documents calls while delivering professional customer service.
Responsibilities
- Receiving inbound calls and placing outbound calls
- Listen attentively and collect customer data to provide them with basic information about the services and support they seek
- Taking accurate notes and detailed messages
- Help schedule appointments for customers
- Process orders and payments
- Ensuring all calls are documented and reported to the appropriate business
Skills
- A resident of AL, FL, GA, or TX
- Ability to type 40+ words per minute with minimal errors
- Ability to follow instructions
- Must be able to multitask (talk, type, and follow scripting verbatim)
- Strong customer service skills
- Strong computer skills
- PC w/ Windows 11
- Memory (RAM): 8GB minimum
- Hard Drive: 100 GB minimum available space
- PC should be less than three years old
- High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
- Do you have excellent verbal and written communication skills?
- Can you maintain professionalism and use a clear speaking voice on the phone?
- Can you balance multiple tasks at once while demonstrating good time management?
- Are you detail-oriented?
- Being bilingual is not required, but a plus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Paid time off (PTO)
- Customer service training is provided to all employees
- Positive work environment
Company Overview