Note: The job is a remote job and is open to candidates in USA. OCBridge is seeking a Customer Service Representative to serve as the first point of contact for customers. The role focuses on providing professional support through phone and live chat, assisting with orders and product questions, documenting interactions, and resolving or escalating issues.
Responsibilities
- Handle inbound customer inquiries via phone and live chat in a timely and professional manner
- Support customers with questions related to orders, delivery status, and product information
- Help customers with basic product usage, setup, and accessory questions
- Accurately log customer interactions and follow through on open issues, resolving them directly or escalating to the right team
- Represent our brand with friendliness and consistency across every customer touchpoint
Skills
- Customer-first mindset with a strong sense of ownership and follow-through
- Reliable, organized, and able to manage multiple customer interactions effectively
- Structured thinker with sharp attention to detail
- Genuine curiosity about how products work; comfortable asking questions and figuring things out
- Excellent English communication skills (written and verbal)
- Mandarin Chinese proficiency is a plus
Company Overview