Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group, through its Optum Care Delivery organization, provides technology-enabled healthcare services that help people live healthier lives. The Customer Service Representative handles customer calls, identifies and documents patient needs, coordinates with clinical staff, processes medication refill and referral requests, and schedules patient appointments.
Responsibilities
- Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Communicate directly with clinical staff for patient needs
- Medication refills, referral requests, chart troubleshooting
- Scheduling appointments for patients - entering and updating demographics
- Other tasks as needed
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to type 40 wpm
- Ability to work full time (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm MST
- External candidates must reside within commutable distance to the office at 165 S Union Blvd, Lakewood, CO 80228, to complete a day and a half of on-site orientation. After orientation, they may enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. (National remote for internal candidates)
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- 1+ years of health care experience
- 1+ years of call center experience
- Knowledge of Medical Terminology
Benefits
- Up to 90 days of paid training
- After orientation, employees may be eligible for a remote work schedule
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview