Note: The job is a remote job and is open to candidates in USA. Pride Health is hiring a Customer Service Representative for a 100% remote opportunity supporting patients and community members. The role provides telephone-based assistance, schedules medical appointments using EPIC, maintains accurate patient information, follows established workflows, and delivers patient-focused customer service.
Responsibilities
- Provide professional telephone-based customer service to patients and community members
- Schedule medical appointments accurately using **EPIC**
- Follow established workflow tools and processes
- Enter and maintain patient information with a high level of accuracy
- Meet assigned work schedules, attendance, and performance expectations
- Collaborate with team members to support a positive and patient-focused work environment
Skills
- Minimum **1 year of customer service experience**
- Strong attention to detail and data-entry accuracy
- Ability to consistently follow workflows, instructions, and schedules
- Friendly, compassionate, and patient-focused communication style
- Preferably in a healthcare setting
- Minimum **1 year of experience scheduling medical appointments** preferred
- Bilingual Spanish skills strongly preferred
Benefits
- 100% remote opportunity
- For eligible employees working in the United States: comprehensive healthcare coverage, including medical, dental, and vision plans
- For eligible employees working in the United States: supplemental coverage, including accident insurance, critical illness insurance, and hospital indemnity
- For eligible employees working in the United States: 401(k) retirement savings
- For eligible employees working in the United States: life and disability insurance
- For eligible employees working in the United States: employee assistance program
- For eligible employees working in the United States: legal support
- For eligible employees working in the United States: pet insurance
- For eligible employees working in the United States: employee discounts with preferred vendors
Company Overview