Note: The job is a remote job and is open to candidates in USA. Cornel's Plumbing, Heating & Air is a locally owned and operated home services company seeking a Customer Service Representative. The role handles customer communications, appointment scheduling, record maintenance, outbound calls, dispatch support, and cross-department coordination to deliver a high-level customer experience.
Responsibilities
- Respond to incoming calls, emails, and text messages in a high-volume environment
- Serve as the primary point of contact for customers and the general public
- Book, confirm, and follow up on scheduled appointments and service requests
- Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
- Accurately enter customer information and maintain detailed records in the system
- Assist with outbound calling to support appointment and scheduling needs
- Meet all department performance standards, including call availability, call quality, and productivity benchmarks
- Support dispatch operations as needed
- Cross-department communication to ensure high-level customer experience from start to finish
Skills
- 1–3 years of customer service or office experience (trades industry preferred)
- ServiceTitan experience required
- Strong communication and phone skills
- Comfortable handling high call volumes
- Punctual and ready to greet customers at the start of each shift
- Thrive in a fast-paced environment
- Highly organized with strong attention to detail
- Skilled multitasker and problem solver
- Dependable and team-oriented
- Career-minded and eager for professional growth
- High school diploma or GED equivalent
- Dispatching experience preferred but not required
Benefits
- Ability to be partially remote after training period
- Able to be fully remote in the Orlando area
Company Overview